WeTransfer has also found it pays to have backup when things don’t go as planned. With help from our TAM and AWS engineers, we nailed our approach first time around!” This extra attention gave us huge reassurance.” Terhorst adds, “We knew we’d avoid a lot of headaches by working with AWS Enterprise Support, and we were right. “Once the switch was made, the engineers kept monitoring the infrastructure with us. “During the final moment of switchover on a Sunday morning, the AWS team were on standby on the phone and via our company’s Slack channel,” says Vermaat. Vermaat and his team coordinated the project with their TAM and Amazon RDS engineers.
#Wetransfer safety upgrade#
During a recent feature upgrade combined with some database maintenance work, WeTransfer benefited from being in constant contact with AWS experts. Planned events have become easier to handle with help from Enterprise Support WeTransfer was keen to keep downtime to a minimum. “That’s several people who instead can deliver value to the business and customers through focusing on development and creating new services.” “We don’t need network maintenance staff, a hardware team, or a dedicated DB administrator,” he continues. As Vermaat explains, “The more money we can save on infrastructure, the more resources we can put toward our core business.” The managed nature of services also ensures the team can stay lean while focusing on innovation. Since 2015, WeTransfer has saved nearly $1 million by using Reserved Instances. “AWS gives us confidence in delivering a highly reliable file-transfer service as we attract even more customers.”Īs part of its Enterprise Support agreement, WeTransfer’s TAM analyzes usage patterns to help the startup optimize its environment on AWS. “Using services such as Auto Scaling, we can support this level of demand and more,” says Terhorst.
Traffic levels reach peaks of 15 GB of data a second, which require deploying about 150 instances. The service deals with more than 40 million active users, who transfer over 1 billion files each month. Using AWS has given WeTransfer the ability to grow unimpeded. “It’s invaluable to have a dedicated contact in our TAM, who can put us straight through to the exact expert we need.” “Enterprise Support really proves its worth when we need to resolve an issue fast,” says Vermaat.
In between these meetings, WeTransfer has regular email and telephone contact with the AWS team.
“We have monthly on-site meetings with our technical account manager, where we discuss anything from current projects we’re working on to how we can use a particular service more efficiently,” says Vermaat. Regular, consistent engagement with Enterprise Support has been invaluable for WeTransfer in meeting its business requirements. But more than that, AWS Enterprise Support has helped us plan to release new services and features and to fine-tune our infrastructure, thanks to its in-depth knowledge of our business.” Over the last year and a half, the team has worked closely with us, keeping our availability high as we scale. Enterprise Support understands our business and the mission-critical nature of our workloads. As Bastiaan Terhorst, chief product officer at WeTransfer, explains, “We may be a startup, but we operate at enterprise scale, and we need enterprise-level availability. It also takes advantage of Amazon Relational Database Service (Amazon RDS), which WeTransfer runs in a multiple Availability Zone configuration with multiple read replicas.Ī key part of its environment has been AWS Enterprise Support. Crucially, because it knows the baseline compute demand well in advance, WeTransfer can make use of Amazon EC2 Reserved Instances, lowering costs compared to on-demand instance purchases. Auto Scaling with Amazon Elastic Compute Cloud (Amazon EC2) help it to handle traffic levels without a heavy management burden. WeTransfer migrated to Amazon Web Services (AWS) in 2011, having found that its existing hosting provider couldn’t supply the fast scalability the file-transfer service required.įor storing and delivering data, it uses Amazon Simple Storage Service (Amazon S3) and the Amazon CloudFront content delivery network, which are the core pillars of its infrastructure.
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